Communication
Facilitative Coaching vs. Radical Candor: Rethinking How We Give Feedback
Radical Candor, popularized by Kim Scott and echoed by Patrick Lencioni, is often hailed as the gold standard for leadership…
You Think So?
Emails and other messages can be tricky when no tone is provided. That’s where italics, emojis, and substitute phrases come in. Now…Get Out of Breath When Delivering a Talk or Presentation? Try This.
Ever notice how you get out of breath when speaking in front of a group? Many people turn to breathing…
ScaleYOU’s 5 A’s of Customer Service
As a coaching company, you might think that we would have some expertise in how to handle customer complaints –…Double-Checking is Fine. Triple-Checking is Annoying.
Dedicated to my good friend, Ferdinand Roses (the name has been changed but it’s a real person that inspired this…The Power of a Single Word: How to Avoid Communication Failures
We've all been there before - sending an email without fully thinking about the implications of our words. It's a…
