Effective Leadership
ScaleYOU’s 5 A’s of Customer Service
As a coaching company, you might think that we would have some expertise in how to handle customer complaints –…Why Great Leaders Never Shift Blame
As leaders, it’s tempting to deflect responsibility when things go wrong, especially when the mistake isn’t directly your fault. However,…ScaleYOU Friday Video: How To Make Work-Life Balance Work
Here’s a thought-provoking TED Talk by Nigel Marsh on making work-life balance work—a topic that resonates with so many of us.…The Art of Asking Facilitative Questions – 12 Tips for Novice Coaches
When I started my coaching practice, my eagerness to make a meaningful impact often outpaced my technical skills. In hindsight,…Prioritizing Effectiveness Amidst the AI Evolution
As we begin 2024, it’s crucial to emphasize that while AI advancements are reshaping industries and boosting efficiency, our focus…ScaleYOU Friday Video 29 – Everyday Leadership
In this TED video, Drew Dudley (tell me his parents didn’t name him after some fictional cowboy figure), helps us recognize…