ScaleYOU Friday Video 24 – The Power of Empathy

 In Communication, Effectiveness, Uncategorized

This TedTalk video was sent to me by my client John Heard in San Antonio, TX.  John runs an amazing organization called Heard & Smith, a law firm specializing in Social Security Disability Law.  John is a great example of a CEO who leads by principals.  He has great clarity about how important clear, concise, direct but empathic communication is.

empathy vs sympathy

We all can do much better in this area and this video does an excellent job in coaching us – reminding us – to do better.

Duration: 2:53

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