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Doing vs. Being: Creating Rules That Put Customers First

I recently purchased dysfunctional products/services from three vendors who were unwilling to go outside company rules to fix the problems they caused. How can we take part in the Trust Economy if our corporate rules preclude us from taking care of customers? Too often there’s a divergence between company rules and customer needs. I’ll use…

ScaleYOU Friday Video 35: How Do Lobsters Grow?

Rabbi Dr. Abraham’s lobster video is a great lesson to us in a compact 90 seconds. The lesson: Times of stress are also times that are signals for growth. Feeling stressed? Perhaps it’s time for positive change. Duration: 01:56 Find out more about our Executive Leadership Coaching Program. Click HERE to watch the video. Happy…

ScaleYOU Friday Video 34 – Taking Ownership When Things Go Wrong

This was an unexpected source of inspiration for me and perhaps the shortest Friday video ever, but definitely worth a quick view. Less than two minutes. Duration: 01:56 Find out more about our Executive Leadership Coaching Program. Click HERE to watch the video. Happy Friday! Michael Hoffman

ScaleYOU Friday Video 33: What Makes a Good Life?

This TED video, heds light on one of the most important topics of our time: What makes a good life? As a consultant and executive coach, I take my own medicine and ensure that I consistently reserve time for family and friends, this is what I believe helps me achieve a good life. But just like…

ScaleYOU Friday Video 32: What It Takes to be a Great Leader

In this TED video, Roselinde Torres shares with us what it takes to be a great leader in the 21st century, and she does so with conviction. Can you answer these three questions? Where are you looking to anticipate change? What is the diversity measure of your network? Are you courageous enough to abandon the…

How to Run a Company With (Almost) No Rules

It’s been a long time since our last video and that’s mainly because I have been super busy launching LeanMail Mobile (an iPhone app for LeanMail users), Inbox480 (automatically separates non-essential from essential mails) and developing Feemails (the end of spam). So a new inspiring video is long overdue. In this TED video, Ricardo Semler…

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